Refund policy

At Shopwala, we strive to deliver the best quality products and customer experience. Please read our replacement policy carefully before making a purchase.

We do not offer refunds or returns. However, we are happy to offer a replacement under the following conditions:

  • The product you received is damaged, defective, or incorrect.

  • You raise a replacement request within 3 days of receiving your order.

📝 How to Request a Replacement:

To initiate a replacement request:

  1. Go to our Contact Us page.

  2. Fill out the Contact Us Form with the following details:

    • Your Order ID

    • A brief description of the issue

    • Clear photos or videos showing the problem

Our team will review your request and get back to you within 24–48 business hours.

⚠️ Important Notes:

  • Replacements are only issued for valid claims.

  • The product must be unused and in its original packaging.

  • We reserve the right to approve or deny claims based on the evidence provided.